Refund policy

We have a 14 day returns policy, (excluding wax melts which are perishable items) from the date you have received your goods from us. After 14 days, we are unable to offer you a refund or exchange.

Eligibility

To be eligible for a return;

The item(s) was received within the last 14 days
It is in the same condition that you received it
It is unopened and unused
It is in its original packaging
It is returned to us safely without damage

All items will be inspected upon return.

To arrange a return, please contact us at aromawaxscents@yahoo.com.

Sending a return

The responsibility of the items prior to arriving back with us is yours, therefore we strongly advise ensuring your items are well packaged and returned using a reliable postage method. If a package is lost in transit or damaged a refund will not be processed.

Refunds

Once your item has been safely returned without damage, we will issue a refund within 7 working days to the original payment method.

Damages and issues

Please inspect your order upon delivery and contact us at aromawaxscents@yahoo.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-refundable items

All our wax melts & hanging melts are classed as perishable items and therefore are non-refundable unless they arrive damaged or faulty.

Special orders, custom products and personalized items are non- refundable unless they arrive damaged or faulty.

You can contact us for any return question at aromawaxscents@yahoo.com

Legal Compliance